SnugVPN Terms of Service
SnugVPN’s goal and unaltered Company policy is to be the world leader in data protection and user privacy. Our unequivocal Company policy is when you are using SnugVPN, your user traffic data, such as browsing history, traffic destination, search preferences, and data content are not monitored, logged, recorded, or stored. Our Company’s efforts are dedicated to protecting your user personal data, as defined herein, and ensure its safe storage.
We take our Company’s goals and policies very seriously.
This Terms of Service Agreement (the “TOS”) is a legally binding contract that outlines the terms and conditions of use of the Virtual Private Network (“VPN”) Services (the “Services” or “Service”) provided by SnugVPN. These TOS also govern the use of and access to SnugVPN’ s content (the “Content”), which includes the SnugVPN website (the “Site”), applications (the “Apps”), and any software provided by SnugVPN (the “Software”).
By accessing the Services, you are agreeing on behalf of yourself, your affiliates, and your assigns to comply with and be legally bound by these TOS in their entirety. If you do not agree with any part of the TOS, do not use our Services.
SnugVPN reserves the right to update the TOS at any time without notice. You understand it is your obligation to review the TOS from time to time in order to stay informed on current rules, obligations, and changes. Notification on any core changes to the TOS will be provided to subscribers through an email message or update to the Site. Your use of the Content or Services following the changes to these TOS constitutes your acceptance of the changed TOS.
SnugVPN is committed to your privacy and does not collect or log browsing history, traffic destination, data content, or DNS queries from Subscribers connected to our VPN. During your registration, we may collect personal information, such as your email address and payment information. We only collect information that is necessary for the Site and Services delivered.
SnugVPN Services are available to you upon registration on the Site. By subscribing to the Services, you agree to become a subscriber (“Subscriber”) for the period you have elected. A full list of Subscription plans and pricing is available on the Site. SnugVPN reserves the right to amend Subscription fees or institute new fees at any time upon reasonable advance notice posted on the Site or sent via email. Any changes to the pricing will not affect the Subscriber’s current Subscription period and will become effective upon Subscription renewal.
When supported by your payment method, Subscription plans renew automatically by default at the completion of the billing term. By default, the renewal term is for the same duration as the billing term for the original Subscription. The Subscription fee will be charged automatically to the payment method you last selected. If you would like to discontinue automatic renewal, you may sign in to the Site and turn off auto-renewal. By default, auto-renewal is turned on when you use a payment method that supports auto-renewal (such as a credit card or PayPal), and turned off when you use a payment method that does not support auto-renewal (such as bitcoin).
Each paid Subscription grants you one (1) license to use on ten (10) different devices at any given time. If you want to use the Services on more than ten (10) devices at a time, then you can either (i) use SnugVPN on your router, (ii) purchase additional Subscription plans.
- Refund Policy
You may cancel your account with a full refund within thirty (30) days of your initial purchase (“Money Back Guarantee”).
Refunds beyond the thirty (30) day purchase window will be considered at the sole discretion of SnugVPN. Refunds are generally processed within seven (7) days and are made to the original form of payment used for purchase. All refunds are sent in USD and therefore the refund amount could differ from the amount originally paid in local currency or bitcoin.
Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, send an email with your request to the following email address: [email protected]
- Acceptable Use Policy
SnugVPN Services may be accessed all around the world. It is your responsibility to assess whether using the Site, Apps, Software, or Services is in compliance with all local laws, regulations, policies, and these TOS.
It is your responsibility to keep your SnugVPN account information confidential. You are responsible for all activity under your account. If you ever discover or suspect that someone has accessed your account without your authorization, you are advised to inform us immediately so that we may revoke your account credentials and issue new ones.
In order to protect the Services from being misused or used to harm someone, SnugVPN reserves the right to take appropriate measures when our Services are being used contrary to the TOS or applicable laws. You agree that SnugVPN may terminate your account, without providing a refund for Services already paid, if you misuse the Service.
In using our Services, you agree not to:
- Send or transmit unsolicited advertisements or content (i.e., “spam”).
- Send, post, or transmit any content that is illegal, hateful, threatening, insulting, or defamatory; infringes on intellectual property rights; invades privacy; or incites violence.
- Upload, download, post, reproduce, or distribute any material that constitutes an infringement, misappropriation or violation of any person’s intellectual property rights such as copyrights, trademark rights, rights of publicity, patent rights, personal property rights, privacy rights or other rights.
- Upload, download, post, reproduce, or distribute any program, file, data stream or other material that contains viruses, worms, “Trojan horses,” or any other destructive feature, regardless of whether damage is intended or unintended, which may cause damage to any computer equipment, loss or corruption of data or programs or inconvenience to any person.
- Upload, download, post, reproduce, or distribute any material that constitutes child pornography or matter that involves depictions of nudity or sexuality by an age inappropriate-looking performer (i.e., someone who looks younger than eighteen (18) years of age) or by a performer who is portrayed or made to appear to be a person under the age of eighteen (18) by virtue of the script, make-up, demeanor, costuming, setting, etc.
- Upload, download, post, reproduce, or distribute any material that is displayed or transmitted in a way as to constitute harmful matter or indecent communications to minors.
- Engage in any conduct that restricts or inhibits any other Subscriber from using or enjoying the Service.
- Attempt to access, probe, or connect to computing devices without proper authorization (i.e., any form of “hacking”).
- Attempt to compile, utilize, or distribute a list of IP addresses operated by SnugVPN in conjunction with the Service.
- Use the Service for anything other than lawful purposes.
- Upload, download, post, reproduce, or distribute any material not fully in compliance with the age verification and record keeping requirements of 18 U.S.C. Sec. 2257 et seq., and its related regulations.
- Upload, download, post, reproduce, or distribute any material that encourages conduct that could constitute a criminal offense.
SnugVPN grants you a non-exclusive and limited license to download and use the Software. Modifying, distributing to unauthorized parties, reverse engineering, or otherwise using the Software in any way not expressly authorized by SnugVPN is strictly prohibited.
Usage of any material that is subject to SnugVPN’s intellectual property rights is prohibited unless you have been provided with explicit written consent by SnugVPN.
- Language and Translation of Content
All of our Content was originally written in English. Any translation of our Content is done on a best-effort basis. We cannot guarantee the accuracy of translated Content. In the event of any discrepancy between the translated Content and the English Content, the English Content shall prevail.
- Third-Party Websites
We strive to prevent interruptions to the Site and Services. However, these are provided on an “as-is”, “where-is” and “as-available” basis. We do not warrant, either expressly or by implication, the accuracy of any materials or information provided through the Site or Service or their suitability for any particular purpose. We expressly disclaim all warranties of any nature or kind, whether express or implied at law or in equity, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not make any warranty that the Services will meet your requirements, or that they will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. Your use of and access to the Site and Services is at your sole risk and discretion.
SnugVPN service coverage, speeds, server locations, and quality may vary. SnugVPN will attempt to make the Service available at all times. However, the Service may be subject to unavailability by factors beyond our control, including but not limited to, emergencies; third-party-service failures or transmission; equipment or network problems or limitations; interference or signal strength; and may be interrupted, refused, limited, or curtailed. We are not responsible for data, messages, or pages lost, not delivered, delayed, or misdirected because of interruptions or performance issues with the Service, communications services, or networks. We may impose usage or Service limits, suspend Service, terminate VPN accounts, or block certain kinds of usage in our sole discretion to protect Subscribers or the Service. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur. As a Subscriber, you assume all the risk set forth herein.
SnugVPN reserves the right to investigate matters we consider to be violations of these TOS. We may, but are not obligated to, in our sole discretion and without notice, remove, block, filter, or restrict by any means any materials or information that we consider to be actual or potential violations of the restrictions set forth in these TOS, and any other activities that may subject SnugVPN or our customers to liability. SnugVPN disclaims any and all liability for any failure on our part to prevent such materials or information from being transmitted over the Service and/or into your computing device. You acknowledge and agree to the Disclaimers and Limitations herein.
- Limitations of Liability
SnugVPN shall not be liable and shall not have responsibility of any kind to any Subscriber or other individual for any loss or damage that you incur in the event of:
- Any failure or interruption of the Site or Service;
- Any act or omission of any Third Party involved in making the Site or Service or the data contained therein available to you;
- Any other cause relating to your access or use, or inability to access or use, any portion of the Site or its Content;
- Your interactions on the Site or Service;
- Your failure to comply with this Agreement;
- The cost of procurement of substitute goods or services; or
- Unauthorized access to or alteration of your transmissions or data, whether or not the circumstances giving rise to such cause may have been within the control of SnugVPN or of any vendor providing software, services, or support for the Site or Service.
In no event will SnugVPN, its partners, affiliates, subsidiaries, members, managers, shareholders, officers, employees, contractors, or assigns be liable for any direct, special, indirect, consequential, punitive, or incidental damages, or for any other loss or damages of any kind, even if they have been advised of the possibility thereof. The foregoing shall not apply to the extent prohibited by applicable law.
- Protection of SnugVPN’s Proprietary Intellectual Property Rights
Complete title, ownership rights, intellectual property rights and all other proprietary rights in and to the Software, including Trademark, Trade name and Copyright, shall remain at all times exclusively in SnugVPN and/or its licensors and suppliers, and nothing in this Agreement shall be deemed as a grant of any such rights to you.
Unless you are given prior express written authorization by SnugVPN, you may not do any of the following: (a) modify, translate, reverse engineer, decompile or disassemble the Software; (b) create derivative works based on the Software; (c) reproduce, copy, edit, publish, transmit or upload the Software; (d) export, sell, license, rent, lease or otherwise transfer rights to the Software; (d) remove any proprietary notices or labels on or pertaining to the Software; or (e) use the Software in any way that is inconsistent with the provisions and Limitations of this Agreement.
- Your Acknowledgments Relating to Information and Content
You expressly acknowledge and agree that:
Any Content you will be exposed to, receive, or use with the Software, Website and/or the Service, including, but not limited to, images, text, graphics, pictures, background, links, WWW sites, advertisements, products, goods or services, is not reviewed, controlled, examined, verified or endorsed by SnugVPN in any way and is the sole responsibility of the Third Party who originated such Content. Access to such Third-Party Content is at your own discretion and entirely at your own risk. You further agree that you will have no claim against SnugVPN and/or its licensors of any nature whatsoever arising out of or relating to such Third-Party Content.
You will be entirely responsible for all Content that you download, upload, send or otherwise access via the Service, Website or through the use of the Software. You agree that you will be entirely responsible for securing adequate legal rights to store, link to, browse in, transfer, publish or otherwise make use of such Content and for ensuring that such information complies with all applicable laws, including but not limited to, any and all proprietary rights of Third Parties, rules of copyright, secrecy, defamation, decency, privacy, security and export laws. You further acknowledge that you understand that SnugVPN does not make any guarantee or endorsement as to the accuracy, legality, integrity or quality of any Content, and you hereby agree that SnugVPN will not be liable for any damages related to any Content available through use of the Software, Website and/or the Services.
SnugVPN, in its sole discretion, may provide you with Updates to the Software as part of this Agreement. The Software may check with Website or its affiliates for the existence of any Update released and, in the event that one is available, the Software may update itself automatically or prompt you to update the Software. Nothing herein shall be construed or interpreted as requiring that SnugVPN provide Updates. The companies that own or control the Third-Party Software may also provide you with Updates to their Software. SnugVPN has no control and accepts no liability for Updates that may (or may not) be provided for the Third-Party Software.
SnugVPN does not warrant that the Software will be compatible with your hardware or other software installed on your computer system. Compatibility issues may cause the performance of your computer to suffer. In the event that the Software is not compatible with your hardware or other software installed on your computer system, the Software can be uninstalled. Like all software, the Software utilizes some of your computer’s resources to run, including system memory and Internet connection. Use of the Software on a computer with inadequate system resources will cause such computer’s performance to suffer.
- Special admonitions for international use
Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
- No Joint or collaborative venture; No financial interest
You acknowledge and agree that nothing in this Agreement is intended by us or you to create or constitute a joint or collaborative venture or partnership of any kind between you and us, nor shall anything in this Agreement be construed as constituting or creating any agency, employment relationship, joint or collaborative venture or partnership between you and SnugVPN, its employees, agents or assigns.
You acknowledge and agree that you shall have no financial or other interest in Service or any property owned by SnugVPN, its affiliates, agents, successors or assigns.
You acknowledge and agree that your relationship with us shall be governed and limited exclusively by the terms and conditions of this Agreement.
You agree to indemnify, defend, and hold harmless SnugVPN, its officers, directors, employees, members, managers, partners, agents, contractors, assigns, and suppliers, and their respective affiliates, officers, directors, employees, members, shareholders, partners, and agents, from any and all claims of any kind or nature, and expenses, including attorneys’ fees, arising out of your use of the Content and Service. This Indemnification shall be interpreted as broadly as possible to cover all claims reasonably foreseeable or not.
- Choice of Law
This Agreement shall be governed by and construed in accordance with the laws of the Panama, excluding its rules governing conflicts of law.
These Terms and the use of SnugVPN’s Services are governed by the laws of Panama, without regard to its choice of law provisions. You agree that the courts of general jurisdiction located in Panama City, Republic of Panama, will have exclusive jurisdiction over any and all disputes arising out of or relating in any way to these Terms or SnugVPN Services.
Subject to any applicable law to the contrary, You agree that any cause of action arising out of or related to the use of our Site or Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred.
In the event that SnugVPN is the respondent in any such action, damages awarded against SnugVPN may not exceed the amount you have paid SnugVPN for use of the Service.
The parties subject to this action provision include SnugVPN, its officers, directors, managers, and employees, and any company or legal entity which is a parent, subsidiary, or sister company to SnugVPN, or with which SnugVPN has contracted to provide Services to Subscribers through SnugVPN.
Captions are inserted for reference and convenience only and in no way define, limit or describe the scope of this Agreement or intent of any provision.
- Final Provisions
If any provision in this Agreement is held invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of this Agreement shall remain in full force and effect. Any failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.