The “change your password” procedure is the same as the “forgot your password” procedure. If you want to change your password, simply go to our login page and click the “Forgot Password” link. Follow the instructions to reset your password.
If you have forgotten your password, simply go to our login page and click the “Forgot Password” link. Follow the instructions to reset your password.
There is a multitude of reasons preventing you from receiving your account login information. Below are the most common ones:
We have sent your login credentials to the email address you used during the registration password. Did you enter the correct email address?
Sometimes emails from us might be caught in your SPAM filter. Please check your SPAM folder for your account information.
Sometimes email hosts flag emails coming from our registration system as SPAM. The only recourse available in this scenario is to change the email address associated with your snugvpn account to a different email domain.
Please note that when a customer opens a payment dispute directly with our payment processor, service may be canceled or suspended. At that point, our only option is to deal directly with the payment processor.
In some instances, your order might be declined by our payment processor. Here are possible scenarios:
Once your payment is rejected, it will automatically be transferred back to your payment method.
If your order is declined, we recommend you trying to place the order again.
If you feel that you entered all the information correctly and that you were still declined, we recommend a different payment method for your new order.
If you are still having problems, please email our support team at [email protected]