Account & Billing

Welcome to our Knowledge Base.

How do I cancel automatic recurring billing?

How do I cancel my account entirely?

How do I change my password?

The “change your password” procedure is the same as the “forgot your password” procedure. If you want to change your password, simply go to our login page and click the “Forgot Password” link. Follow the instructions to reset your password.

How do I change the email address associated with my account?

How do I renew my snugvpn account?

How do I upgrade or change my existing plan?

I forgot my password

If you have forgotten your password, simply go to our login page and click the “Forgot Password” link. Follow the instructions to reset your password.

I have not received my login information

There is a multitude of reasons preventing you from receiving your account login information. Below are the most common ones:

Did you enter your correct email address?

We have sent your login credentials to the email address you used during the registration password. Did you enter the correct email address?

Check your SPAM folder

Sometimes emails from us might be caught in your SPAM filter. Please check your SPAM folder for your account information.

Your email host might be blocking our emails

Sometimes email hosts flag emails coming from our registration system as SPAM. The only recourse available in this scenario is to change the email address associated with your snugvpn account to a different email domain.

Payment Disputes

Please note that when a customer opens a payment dispute directly with our payment processor, service may be canceled or suspended. At that point, our only option is to deal directly with the payment processor.

Why was my order declined?

In some instances, your order might be declined by our payment processor. Here are possible scenarios:

  • The personal details you entered at checkout do not match the details associated with your card.
  • You placed an order while using a proxy server or a VPN service.
  • You have reversed a transaction for fraud in the past.
  • You ordered from a country that does not match the country on file with your credit card provider.
  • The billing address you used during checkout is not correct.

Once your payment is rejected, it will automatically be transferred back to your payment method.

If your order is declined, we recommend you trying to place the order again.

If you feel that you entered all the information correctly and that you were still declined, we recommend a different payment method for your new order.

If you are still having problems, please email our support team at [email protected]